Service · Care plan
Software that keeps getting better after handover.
Most systems are best on launch day and decay from there. A Care Plan inverts that: monitoring, fixes, and a steady stream of monthly improvements, with a standing line to the project director. It is how our longest-running client systems work today - one has shipped improvements every month since launch.
What’s included
Every engagement ships these.
How the sprint works
Human-led, agent-built, iterating fast.
A Care Plan is a small standing engagement, not a helpdesk ticket queue. Each month the project director reviews how the system performed, the agent team ships the agreed improvements, and you get a plain-language report of what changed and what it moved. Requests go straight to the person who built it.
Baseline and backlog
We agree what "healthy" looks like for the system - the numbers to watch - and seed an improvement backlog from your team's wish list plus our handover notes.
Improve and report
Each month the agreed improvements ship and you get the report: what changed, what it moved, what is next. Small, steady, compounding.
Step back and re-rank
Every quarter we look at the bigger picture: is the backlog still ranked right, has the business changed, is there a new automation worth a scoped sprint?
Who it’s for
A good fit if…
- Teams that shipped a system - with us or elsewhere - and do not want to hire to keep it healthy.
- Clients coming off a sprint who want the momentum to continue instead of ending at handover.
- Owners of a managed service (SEO, reporting, monitoring) where the value is in the running, not the building.
- Businesses that want an AI advisor on call without a consulting retainer's price tag.
How we work
Pricing
from S$500/month
monthly, scoped to the system; cancel any month. Fixed scope, fixed timeline, quoted in SGD after a short scoping call. Pilot sprints are available on a success-or-refund basis.
FAQ
Questions we get asked.
What does S$500/month actually buy?
The base plan: monitoring, upkeep, priority response, the monthly report, and a modest improvement allowance. Systems with heavier change volume are scoped higher - agreed up front, flat per month, no meter.
Do you take on systems you did not build?
Case by case. We start with a short paid assessment of the codebase and infrastructure; if we can stand behind it, we take it on. If not, we tell you what would need fixing first.
What is the difference between a Care Plan and a support contract?
A support contract keeps the lights on. A Care Plan ships improvements every month and comes with standing advice on what to automate next. One is insurance; this is compounding.
Can we stop and restart?
Yes. Pause or cancel any month - the system is yours and keeps running. Restarting later just means a short re-baseline.
Your turn
Start with an audit, not a contract.
We start with a short scoping call, agree on the KPI, and quote a fixed sprint. If we miss the number we agreed on, you don’t pay for it.